Delivery information

Wortox OÜ company cooperates with trusted international logistics companies, including TNT, DPD, and FedEx, to ensure safe and timely delivery of your orders worldwide.

Delivery Coverage
We provide delivery to most countries and regions. If your location is in a remote or restricted area, our customer service team will contact you to discuss the best shipping options.

Delivery Times
Delivery times depend on the manufacturer’s warehouse location and product availability. Estimated delivery dates are provided during checkout and may vary based on customs clearance, local holidays, or courier schedules.

Order Processing
Orders are processed as soon as payment is confirmed. If an item is out of stock or on backorder, we will inform you promptly and provide alternative solutions.

Tracking Your Order
Once your order has been handed over to the courier, you will receive a tracking number via your registered email address. This information will also be available in the “Orders” section of your account. We recommend tracking your shipment regularly to stay informed about its progress.

Shipping Costs
Delivery charges depend on the destination, parcel weight, and dimensions. The total delivery cost will be displayed during checkout before you confirm your order. In some cases, delivery fees may be adjusted by our manager if additional surcharges apply (e.g., remote area fees).

Customs and Import Duties
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our prices.

Damaged Shipments
If your package arrives damaged, please notify us and the courier immediately. Keep all packaging materials and provide photos so we can assist with a prompt resolution.

Self-Collection Option
If available, you may choose to pick up your order directly from our warehouse. Details and availability of self-collection will be confirmed by our customer service team.

Contact for Delivery Inquiries
For questions regarding delivery, please contact us at sales@wortox.com and include your order number for faster assistance.